Content Removal Policy - Couple.me

Content Removal Policy

At Fab AI LTD, we strive to maintain a safe and respectful experience for all our users. Our Content Removal Policy outlines our approach to addressing concerns related to content that may inadvertently resemble real individuals. All content accessible on Couple.me (the “APP”) is generated exclusively through artificial intelligence technology, allowing users to create and interact with AI-generated characters. It is important to note that any similarity to an actual person is unintentional and purely coincidental.

  1. Unintentional Resemblance to Actual Persons
    Despite the AI-generated nature of the content on the app, we acknowledge that there might be instances where the generated content unintentionally resembles actual persons. We are dedicated to promptly addressing any concerns that may arise in such situations.

  2. Content Removal Process
    If a user believes that any content on our app bears a resemblance to them or another person, they can request its removal by contacting our support team at support@Couple.me or directly reporting their concern in the app in the “Contact” section. We will thoroughly review the request and take appropriate action within a reasonable timeframe.

  3. User Verification
    To ensure the accuracy and legitimacy of content removal requests, we may ask the user to provide adequate evidence of their identity or relationship to the person depicted in the content. This verification process is implemented to handle requests responsibly and safeguard the rights and interests of all users.

  4. Content Removal
    Upon verification and confirmation of a valid content removal request, the specified content will be removed in a timely manner from the APP. Our goal is to complete this process promptly while ensuring compliance with applicable laws and regulations.

  5. Privacy
    Our highest priority is to respect user privacy throughout the entire content removal process. All requests are treated strictly confidential, and we do not disclose any personal information or details of the requests to any third parties without explicit consent unless required by law.

  6. Complaint
    If you would like to file a complaint, please contact us via email support@couple.me. All complaints will be reviewed and resolved within 7 business days and you will receive an email once it has been done. We will, in accordance with our terms and conditions, decide if the complaint is valid. After the decision has been made, the user that complained can appeal that decision. When the final decision is made, according to us, any infringing, illegal, abusive or otherwise inappropriate content will be removed from the website.

If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email support@couple.me. If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.

  1. Contact Information
    If you have any questions or require further clarification regarding our Content Removal Policy, please contact us at: support@couple.me or directly report in the APP in the “Contact” section. We are committed to addressing concerns in a timely manner and ensuring a positive experience for all our users.